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Terms & Conditions for Travel Agents

Effective Date: 1st of October, 2025 | Jurisdiction: Kingdom of Saudi Arabia

Muhabiya Transport is committed to delivering premium transportation services for Hajj and Umrah pilgrims. These Terms & Conditions define the responsibilities, limitations, operational guidelines, and credit/payment policy for all travel agents engaged with Muhabiya Transport.

1. General Agreement

  • By engaging with Muhabiya Transport, the travel agent agrees to abide by these Terms & Conditions.
  • Muhabiya Transport reserves the right to amend these Terms without prior notice. Agents are advised to review updates periodically.

2. Booking Process

  • All bookings must be made exclusively via the designated communication channels (WhatsApp, official booking portal).
  • Agents must ensure customer details are accurate, complete, and provided on time.
  • Bookings are confirmed only upon: receipt of full payment (or as per approved credit agreement), and submission of the Kashaf Form (mandatory per Saudi Government regulations, to be kept with the driver), along with guest details.

3. Rates & Payment

  • Price lists are subject to change without prior notice due to market or operational factors.
  • All payments must be cleared within 3 calendar days of invoice date unless otherwise agreed.

4. Agent Payment & Credit Policy

Stage Duration Payment Criteria Credit Facility Invoicing & Due Dates Special Notes
Week One (New Companies) First 7 days Advance payment only (per trip, per package, or via E-Wallet portal). No credit - Credit eligibility begins only after completing Week One successfully.
Silver Stage 14 days Airport trips: Always advance (or wallet service). Other trips/packages allowed on credit. Eligibility: 10 trips OR SR 3,000 turnover (whichever first). Credit up to SR 3,000 Invoice issued on Day 8 (for first 7 days) with 1-day due date. Second invoice issued on Day 15 (for remaining days). Credit eligibility begins only after completing Week One successfully.
Gold Stage 14 days No advance for airport trips (or wallet service). Trips/packages allowed on extended credit. Credit up to SR 6,000 Invoice issued on Day 15 (covering 14 days). Due date: 3 days. All invoices must be cleared. Custom contracts available.
Premium Stage 28 days No advance for airport trips (or wallet service). Trips/packages allowed on extended credit. Credit up to SR 15,000 Invoice issued on Day 28 (covering 28 days). Due date: 3 days. Custom contracts and premium benefits available.
Inactivity Reset If agent inactive for 28 consecutive days - Credit privileges revoked - Agent must restart from Stage (Advance Only).

Policy Notes

  • Verification: Company registration copy, ID of authorized paymaster, and active WhatsApp number required. Muhabiya may request further documents if needed.
  • Late Payments: Result in service suspension, surcharges, and loss of credit privileges.
  • Overdue Accounts: If any invoice is overdue, no further services will be rendered until all dues are cleared, in addition to legal recovery actions.
  • Fraud/Multiple Registrations: Agents creating multiple "new accounts" under different numbers to bypass rules will be blacklisted permanently, and legal recovery will be pursued.

5. Cancellations & Refunds

  • Muhabiya Transport may cancel or refuse services at its discretion without prior notice.
  • In case of cancellations initiated by Muhabiya Transport, a refund will be processed for services not rendered (excluding cases under Section 6).
  • Agents may cancel bookings, but cancellation fees may apply as per the prevailing price list or agreement.

6. Responsibilities of Travel Agents

  • Agents must communicate Muhabiya Transport's customer terms, conditions, and disclaimers to their clients.
  • Agents must promptly notify Muhabiya Transport of booking changes, delays, cancellations, or special requests.

7. Disclaimers & Limitations

  • Muhabiya Transport shall not be liable for delays, interruptions, or cancellations caused by: Force majeure events (natural disasters, pandemics, strikes, government restrictions); Traffic conditions, road closures, or unforeseen mechanical issues.
  • Muhabiya Transport shall not be liable for indirect, incidental, or consequential damages resulting from use of its services.

8. Refusal of Services

  • Muhabiya Transport reserves the right to refuse service in cases including but not limited to: Non-payment or breach of agreement; Misconduct or unreasonable demands by agents or customers.
  • Refusals will be communicated with reasons provided.

9. Communication & Customer Support

  • Muhabiya Transport offers 24/7 customer support for bookings, inquiries, emergencies, and special instructions.
  • All communications (bookings, complaints, feedback) must be directed to official support channels only.

10. Confidentiality & Non-Disclosure

  • Agents must protect the confidentiality of pricing, operational procedures, and other proprietary information shared by Muhabiya Transport.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of the Kingdom of Saudi Arabia.
  • Disputes must first be raised in writing for amicable resolution.
  • If unresolved, disputes will be referred to competent courts in Saudi Arabia.

12. Fraud, Default & Legal Action

  • Fraud, deliberate non-payment, or misconduct will result in legal complaints in the agent's country of registration, blacklisting under Saudi laws, and notification to industry partners and authorities.
  • All legal and recovery expenses will be borne by the defaulting agent/company.

13. Amendments to Terms

  • Muhabiya Transport may revise these Terms at any time without notice.
  • Continued use of services constitutes acceptance of updated Terms.

14. General Conditions

  • Credit is a professional courtesy and not a right.
  • No interest is charged, but deadlines are strictly enforced.
  • Muhabiya Transport may require deposits or guarantees for high-volume bookings.
  • Management's decisions regarding credit, cancellations, or services are final and binding.

Acknowledgment

By accepting the price list and engaging in business with Muhabiya Transport, the travel agent acknowledges that they have read, understood, and agreed to these Terms & Conditions, including the staged credit/payment system, inactivity reset rule, and overdue service suspension policy.

Contact Information

Phone: +966 56 319 9281

Website: www.muhabiyatransport.com

Social Media: /MuhabiyaTransport

Muhabiya Transport

About Us – Muhabiya Transport

Muhabiya Transport is a top Umrah transport company in Makkah, trusted by thousands of Hajj and Umrah pilgrims for safe, reliable, and comfortable journeys. We specialize in VIP and private taxi services, offering airport transfers from Jeddah to Makkah, Makkah to Madinah taxis, and local taxi services in Makkah at affordable prices.

Our goal is to provide the best taxi service in Makkah with professional drivers, brand-new vehicles, and 24/7 customer support. Pilgrims and visitors can easily book taxis from Jeddah Airport to Makkah in advance, get instant confirmation, and travel with complete peace of mind. We also provide clear pricing for all routes, including the Makkah to Jeddah taxi fare, taxi fare from Madinah to Makkah, and cost of taxi from Jeddah Airport to Makkah, so there are no hidden charges.

Muhabiya Transport

Unlike other services such as Careem taxi in Makkah or Uber taxi Jeddah Airport to Makkah, Muhabiya Transport goes the extra mile by offering personal assistance through WhatsApp, multilingual drivers, and flexible booking options. Our Makkah taxi app makes it easy to reserve your ride, whether you need a taxi from Madinah to Makkah, a return transfer from Makkah to Jeddah Airport, or simply the best online taxi service in Makkah.

In addition to Umrah taxi services, we also arrange private sightseeing tours in Makkah, Madinah, Jeddah, Taif, and Badr, allowing pilgrims to visit historic and spiritual landmarks with ease. Our dedication to customer satisfaction has made us one of the most reliable names in Hajj transportation and Umrah travel services.

At Muhabiya Transport, every journey is important. From the moment you book until you reach your destination, our team ensures comfort, safety, and peace of mind. When looking for the top Umrah transport company or the best taxi service in Makkah, choose Muhabiya Transport—where your journey begins with trust.

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Our Global Offices

Serving you from multiple locations worldwide for seamless Umrah and Hajj support.

Makkah Office

Office #21, 1st Floor, Al Jerooshi Mall, Ar Rusayfah, Makkah 24232, Saudi Arabia

UK Office

Office no.1, 89 Coldharbour Lane, Hayes, London UB3 3EF

Islamabad Office

5, A Block, Mehran Road, Soan Garden, Islamabad

Karachi Office

Office No.101, 1st Floor, Plot No. BC7, Crystal Court, Block 5 Clifton, Karachi, Pakistan

USA Office

17350 State Hwy 249 Ste 220 Houston TX 77064, USA

Lahore Office

Al-Lateef Center, Main Boulevard Gulberg, Block D Gulberg III, Lahore, Punjab, Pakistan

Please note that Muhabiya Transport’s prices for Umrah services are available all year, except during Hajj and Ramadan when prices may be different. For bookings outside of these peak seasons, our regular prices apply. We do our best to keep our prices and service details up-to-date. However, sometimes we may need to adjust prices due to changes in costs or regulations. To make sure you have the correct prices and service availability, please check with our team when booking. Muhabiya Transport reserves the right to change or stop any part of our services, including prices, if needed. Thank you for choosing Muhabiya Transport for your Umrah travel. We look forward to providing you with reliable and excellent service.